General Terms and Conditions

These Terms and Conditions explain the rules that apply when you use RaraWin. They set out the relationship between us and our users, describe the obligations that apply to accounts and activity on the platform, and explain how we manage deposits, withdrawals and promotions. By registering or using the site you accept these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes maintaining a valid email address, current contact information and strong login credentials. Do not share your password or allow others to access your account. We may suspend or close accounts where we suspect unauthorised access or fraudulent activity.

We require you to cooperate with identity checks and to provide documentation where requested. Verification may be needed before uploads or withdrawals are processed and to comply with our security checks. Failure to complete verification when requested may delay or prevent withdrawals.

Eligibility requirements

Only users who meet our eligibility criteria may register. You must be at least 18 years old and legally permitted to use online gambling services in your jurisdiction. We do not accept registrations from prohibited territories listed in our account creation process. One account per person, household, device and payment method is permitted unless we agree otherwise.

Acceptable platform use

Use of the platform must be lawful and in line with these terms. You must not attempt to manipulate games, exploit promotions, use automated tools or share accounts with others. Excessive or irregular activity that suggests abuse, money laundering or other prohibited conduct may lead to account restrictions, withheld funds and reporting to relevant authorities where required.

General bonus and promotion rules

Promotions and bonuses are subject to their published terms as well as these rules. If specific promotion terms conflict with these terms, the promotion terms will apply. Bonuses may have wagering requirements, maximum bet limits and game contribution restrictions. We reserve the right to withdraw, amend or refuse promotional offers in cases of suspected abuse or where a promotion is no longer commercially viable.

Deposits and withdrawals

We accept a range of payment methods as shown in the cashier. Minimum and maximum amounts may apply. All deposits are subject to the terms of the payment provider. Withdrawals may require identity and source-of-funds verification and can be subject to processing times or limits. We will use the same method for withdrawals where possible and may apply holding periods while checks are completed.

Dispute resolution

If you have a dispute with us, please contact support so we can investigate. We aim to resolve issues promptly and fairly. Where a resolution cannot be reached directly, we may escalate the matter to independent dispute resolution services if applicable, or follow the dispute procedures set out in applicable law.

Updates to terms and conditions

We may update these terms to reflect changes in law, business practice or platform features. We will publish revised terms on the site and, where appropriate, notify you by email. Continued use of the platform after publication constitutes acceptance of the updated terms. If you do not accept changes, you should close your account and stop using our services.