Need a hand? Our support team is ready to assist with account enquiries, verification, payments, technical issues or general feedback. We’re authorised to carry out KYC checks and work with partner organisations to resolve payment or balance queries quickly. Live chat is available for urgent matters and usually responds within a few minutes; email replies are typically handled within one business day. If you need limits, time-outs or self-exclusion, contact us and we’ll help to resolve matters in your favour.
| Department | Contact |
|---|---|
| Support centre | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Payments | [email protected] |
| Privacy & security | [email protected] |
| Phone | +44 20 7946 0832 |
| Working hours | Mon-Fri, 09:00-18:00 |
| Response times | Live chat: usually within minutes; Email: within one business day |
Email is our preferred contact method for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, registered email and a brief description. Providing up-to-date contact details and attaching necessary files helps us process queries faster and avoid unnecessary delays.
Most enquiries are answered within one business day. Simple account or payment questions are usually resolved the same day, while more complex issues such as KYC checks, large withdrawals or investigations may take longer depending on their nature and any documents required. For a quicker update, use live chat or email support for assistance.
Your feedback helps us improve the site. If you have suggestions, ideas for new games, or spot something that could be better, please let us know. We review every message carefully and use what we learn to shape promotions, fix issues, and improve the experience for UK players. Send your thoughts via live chat or email to [email protected].
