Welcome to RaraWin's Privacy Policy. This page explains how we collect, use and protect your personal information when you register, play or interact with our services. We take privacy seriously and set out below the types of data we process, how it is used, and the choices available to you as a user in the United Kingdom.
We collect information that helps us provide and secure your account, deliver services, and comply with legal obligations. Data falls into several categories described below.
Personal data includes the details you provide when registering or contacting us, such as your full name, date of birth, email address, postal address, phone number and identity documents submitted for verification. We also store account credentials and communication preferences.
Technical data covers information collected automatically when you use our site or app. This includes IP address, device type, browser type, operating system, login timestamps, and usage logs. We use this to maintain site performance, detect suspicious activity and improve your experience.
Transactional data relates to deposits, withdrawals, bets and game activity. We record payment method details, transaction amounts, timestamps and any references needed to process payments or handle disputes. Where required we retain records to meet regulatory and anti-money-laundering checks.
We use your information to operate your account, process payments, verify identity, prevent fraud, respond to enquiries and provide customer support. We may also use anonymised or aggregated data for analytics and service improvement. Where we rely on consent for marketing, we will obtain and record that consent separately.
We protect personal data using industry-standard technical and organisational measures, including encryption in transit, restricted access controls and secure storage. Access to your data is limited to authorised staff and service providers who need it to perform their duties.
We use cookies and similar technologies to remember preferences, enable essential site functions and measure site usage. You can manage cookie settings via your browser or account controls. Third-party analytics or advertising services may also set cookies in line with their own policies.
You have rights over your personal data, including the right to access, correct, restrict processing and request portability where applicable. You may also object to processing for direct marketing. We will respond to valid requests in line with applicable data protection rules.
To access, update or request deletion of your information, contact our support team through the account area or at [email protected]. We will verify your identity before making changes and will retain certain records where required by law or for fraud prevention.
We share personal data with trusted third parties to deliver services, such as payment processors, identity verification providers and analytics partners. We require these providers to handle data securely and only for specified purposes. We may also disclose information when required by law or to protect our rights.
We review this policy from time to time and may update it to reflect changes in our services or legal requirements. When we make material changes we will notify you via the account area or by email. For ongoing clarity about how we use your data, please check this page regularly. For questions, contact [email protected].
Where helpful, we will refer to Rara Win in account notices to ensure consistent service messaging and to make clear which of our services the notice covers.
