These Terms and Conditions set out the rules that govern your use of the RaraWin platform and describe the relationship between us and our users. They explain account responsibilities, eligibility, acceptable platform use, promotions, payments and dispute handling. By registering an account or using our services you agree to comply with these terms and any policies we publish from time to time.
When you create an account with RaraWin you must provide accurate, current and complete information. We expect you to keep login details secure and not to share your account with others. You are responsible for all activity that occurs under your account, including wagers placed and transactions authorised using your credentials. If you suspect unauthorised access you must inform us immediately and change your password.
Access to our services is restricted to persons who meet the minimum legal age in their jurisdiction and are permitted to gamble under local law. We do not accept accounts from persons in prohibited territories listed in our registration process. Only one account per person, household and payment method is permitted; duplicate accounts may be suspended and funds withheld pending review.
Users must not use the platform for unlawful activity, fraud, money laundering, collusion or to exploit promotional terms. Abusive behaviour towards staff or other users, use of bots or unauthorised software, and attempts to manipulate game outcomes or promotions are prohibited. Breaches may result in account restrictions, forfeiture of bonuses and closure of accounts.
Promotions and bonuses are subject to separate promotional terms which form part of these Terms and Conditions. Bonuses may carry wagering requirements, game contribution percentages, maximum bet limits and expiry periods. We reserve the right to refuse, revoke or reclaim bonuses where we suspect abuse, error or fraud. Details and eligibility are stated with each offer; where not specified, promotional mechanics may vary.
All deposits must be made using payment methods available in the cashier and in your name. Withdrawals may be processed to the same method used for deposit where possible and are subject to verification checks. We may require documentation to confirm identity, address and source of funds before allowing withdrawals. We may impose account or payment limits and, in some cases, split large payouts into instalments while verification is completed.
Verification helps us comply with legal and regulatory obligations. Common checks include proof of identity, proof of address and evidence of payment method ownership. You can set voluntary deposit and session limits via your account; we may also apply mandatory limits for risk or compliance reasons.
If you have a complaint about your account, game outcome or a transaction you should contact our support team so we can investigate. We aim to resolve issues promptly and will communicate any findings. If we cannot reach agreement, we may offer escalation routes or independent mediation where available and appropriate.
We may update these terms from time to time. Significant changes will be notified to account holders by the methods set out in your account settings or on the site. Continued use of the platform after changes indicates acceptance. For clarity, Rara Win reserves the right to suspend or close access for security, legal or operational reasons and will endeavour to notify affected users where practicable.
